Thank you for shopping with Pristine Goods. We strive to provide you with high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a straight forward returns process. Please review the following guidelines and instructions for returning items.
1. Eligibility for Returns:
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- Returns are accepted within 14 days from the date of delivery.
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- Only unused and unopened items are eligible for return.
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- The item must be in original packaging and in the same condition that you received it.
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Only regular priced items may be refunded, we do not accept refunds on sale items
- Please note that we cannot accept returns for items that only have packaging defects. If the product itself is damaged or defective, please contact our customer service team for assistance.
2. Return Procedure:
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- To initiate a return, please contact our customer service team: [email protected] within the 14-day return period.
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- You will be responsible for the return shipping costs.
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- We recommend using a trackable shipping service to ensure the safe return of the item(s).
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- Please include your order number and the reason for the return when contacting our customer service team.
3. Refund Process:
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- Once we receive the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
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- If approved, we will process a refund back to your original payment method within 5 business days.
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- Please note that shipping fees, if applicable, are non-refundable.
Please note that this returns policy is subject to change, and any modifications will be updated on our website.